What is your return /cancellation policy?

Please check your order promptly upon receipt.

• Damages/shortages or errors must be reported to us within 10 days of receipt of order to initiate a claim. All damaged items due to delivery should be claimed through UPS or the postal service first.

• Unfortunately, we are unable to send call tags

• Shrink wrapped packages such as software and the like are deemed final as soon as it is opened and non returnable.

If you need to return merchandise, please be aware that:

• Returned items within 10 business days of receipt must have their original labels, and be folded and packed in the original packaging.

• Unless the return is due to an oversight on ahuva's part a 15% restocking fee will be charged for regular stock items and 20% for specialty orders. Custom orders are non returnable.

• Seasonal items are not returnable after the season. Please anticipate your needs.

• Items that were special ordered (not pictured on our site) or  personalized may not be returned.

• All items listed in our Overstock department are deemed as final sale as the price of these items are usually below cost.

• Specialty Prayer shawls hand made in Israel are custom orders and non returnable.

• All orders cancelled incur a 20% restocking fee.

• Cancellation costs include, pre-packaging, labelling, printing receipts, manually crediting charge, internal notification, documentation and  re-inventorying items internally based on demand This takes enormous amount of effort time and resources.

All returns require you contact ahuva in advance via our Contact form here  for instructions to re-send the item(s) to avoid duties and brokerage fees. Please enclose order ID. Ahuva will make every effort to replace the item or provide store credit upon receipt of the item.  If the item arrives damaged due to poor packaging, then no credit will be issued. So please make sure to re-package it appropriately.  The package should be sent to our mailing address listed under the "About Us" Tab.

If for any  reason, you feel there is an error in  charge on your credit card after a purchase is received, please email us stating your claim. We are an honest company but at times we too can make a mistake. Almost 100% of the time we resolve your  conflict to your 100% satisfaction.  Please do not dispute the charge with your credit card company simply because this is a very time consuming and costly procedure resulting  in a long wait period to  receive your possible credit and additional unnecessary charges. If a chargeback is initiated without prior consent or invalid reason, there will be a $25 re-charge fee that is levied by the credit card processing company. This applies to all forms of payment.

Do you charge sales tax?

Within the continental USA, there is no sales tax. Taxes for Canadian customers include Provincial and Government Sales Taxes. 

Can we open a wholesale account ?

Yes, we import and distribute our gift items across North America and the world and will open wholesale accounts to retail outlets , Non profit institutions and organizations welcome. Please visit our wholesale account section. Once approved, login to your wholesale account and shop wholesale prices online.

What credit cards do you accept?

We accept Visa, MasterCard , American Express & Discover. We also accept money orders, phone, or fax orders. Please note, if you choose "Phone/Fax" option, you must follow through with a fax or phone call including  your form of payment and information. Our mailing address is listed under the "About Us" Tab.

 Note: all prices quoted on this site are $USD.

Fraud Prevention:

For all foreign country orders, we reserve the right to call you. We also reserve the right to request Photo ID, A Card Statement fax and issuing bank phone number to verify your identity. We have strict anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders. We report all fraud to the FBI Internet Fraud Complaint Center at http://www.ic3.gov/. Please be aware that our servers record the unique IP address that a browser transmits when ordering which can be used by law enforcement officials to identify a person committing credit card fraud, even if that person does not provide his or her real name.

Do you offer a price guarantee?

Ahuva Judaica is committed to giving you the best possible price and service. Our prices are listed in $US, and are generally 10-25% lower than other Judaica suppliers, for the same products and quality. If you find someone who is offering a cheaper price on a particular item, we will do our best to match or beat that price. If you find a better price on another legitimate website, please contact us here. In order for us to try to match the price, we need the following information: The item and product number in which you are interested The name and URL of the site where you saw the item for less

Please note: We cannot guarantee that we will match or beat any price, but we will try our best. We are not responsible for prices that are typographical errors, closeout offers, discounted merchandise, "not normally in stock items," and other special circumstances/offers. We are committed to your satisfaction and we will try our best to give you the best price.

How can I earn cash for my school, organization or  Temple?

Have a representative from your school, organization or Temple call us at 416-907-4140 to set up an affiliate code. Any purchase made with your organizations affiliate code will result in 10% of your total purchase price being donated back to your organization. 

What if I don't see the gift I want?

Send us a message here.  Please give us as much descriptive information as possible about the item, such as who manufactures it or where you’ve seen it before and we will do our best to locate it for you.

Do you offer gift wrapping?

Do you have a print catalog?

How often do you add more products?

  I can't see any items in my basket after adding them ? or I received an error upon checkout,  what do I do ? This may occur from time to time, and usually indicates a busy server. Simply click on the "checkout" link. This will refresh your basket items. You may also try reloading the page, and your browser will maintain your order information. If error persists, simply contact us here letting us know the error message and product ordered. We will take immediate action to correct and execute on your order.

  Is shopping Ahuva.com safe? How do I know I will have my order delivered ?

Shopping Ahuva Judaica has never been safer. We have an encrypted secure server that ensures all transactions are sent to our order department who execute your order immediately upon receipt. As a customer you will immediately receive an order confirmation email with a tracking link. If there are any delays in your order availability we will notify you via email or phone.
 

How does your affiliate partner program work ?

How can we link exchange with your site ? Join by our Link Exchange Directory. Click here.